We joined the programme after the client requested assistance with chaos management. One of Modify’s strengths are complex environments where quick organising actions are required to turn the movement positive. We deep-dived into the program specifics providing leadership, planning, guidance and reporting for the 100+ network of technical resources, country organisations, client organisations and vendors. A clear and structured communication, active management and problem-solving for the program challenges set the course back to the promised timeline shortly.
Modify lead the service roll-outs to various countries while simultaneously finalising the non-urgent technical platform parts applying Agile approach. The role included design of new functions, integrations, innovation of bespoked databases and even back-end infrastructure requiring system architecture knowledge. For the business process development, mixture of LEAN thinking and service design methods were introduced.
The assignment involved a lot of modern leadership qualities, such as mentoring, delegation, monitoring and negotiating. Our approach worked well, because we balanced the activities with effective empowering and light-touch hands on working per workstream. This enabled the resources to grow to their best while all 10 workstreams moved steadily forward.