The change programme included both non-technological and technological aspects across the organisation.
Non-technological parts were designing and introducing a contract-based business model, creating sales and pricing strategies, branding the concept, and redesigning the sales and both internal and outsourced service processes focusing on quality increase, interrupted service, and both behavioural and communication improvements internally.
Technological parts included a design and an implementation of state-of-the-art, cloud-based Microsoft Dynamics 365 sales and customer service modules, which seamlessly integrated with Microsoft Dynamics NAV used for back-end and manufacturing operations. Prior this solution, we implemented NAV and Canon Therefore applications ensuring the ERP-environment was ready for the new service business model.
The technology part also covered the enhancements for the customer-facing web and mobile applications, design and implementation of cloud-based IBM Bluemix platform for customer data management, and a design and delivery of business intelligence platform using Microsoft Power BI.